Privacy Policy
At IntelixSenseUp, we believe your privacy matters. This policy explains how we collect, use, and protect your information when you work with our software testing and debugging services.
Who We Are
IntelixSenseUp operates from Taiwan, providing software testing and debugging services to clients worldwide. We're committed to maintaining the highest standards of data protection while delivering the technical excellence your projects deserve.
Our Taiwan operations comply with local privacy regulations while maintaining international best practices for data security and client confidentiality.
Information We Collect
We collect information necessary to provide our testing and debugging services effectively:
Project Information
- Source code and application files you submit for testing
- Technical specifications and project requirements
- Bug reports and testing documentation
- Performance metrics and test results
Contact and Business Information
- Name, email address, and phone number
- Company name and business address
- Payment information and billing details
- Communication records and project correspondence
Technical Data
- System logs and error reports
- Performance benchmarks and testing environments
- Browser and device information when accessing our services
How We Use Your Information
Your information helps us deliver better testing services and maintain professional relationships:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Software testing and debugging | Project files, technical specs | Contract performance |
| Project communication | Contact information, project history | Legitimate business interest |
| Service improvement | Performance data, feedback | Legitimate business interest |
| Legal compliance | Business records, communications | Legal obligation |
We never use your proprietary code or technical information for any purpose beyond your specific project requirements.
Information Sharing and Disclosure
We maintain strict confidentiality but may share information in limited circumstances:
- Service Providers: Trusted third-party tools for code analysis, secure file storage, and payment processing
- Legal Requirements: When required by Taiwan law or valid legal process
- Business Protection: To protect our rights, property, or safety, or that of our clients
- With Your Consent: Any other sharing requires your explicit permission
We never sell client information or use it for marketing purposes beyond our direct business relationship.
Your Privacy Rights
You have comprehensive control over your personal information:
Access Rights
Request a copy of all personal information we hold about you, including project data and communications.
Correction Rights
Update or correct any inaccurate personal information in our records at any time.
Deletion Rights
Request deletion of your personal information, subject to legal and contractual obligations.
Portability Rights
Receive your data in a structured format or have it transferred to another service provider.
Objection Rights
Object to certain uses of your information, particularly for marketing or analytical purposes.
Restriction Rights
Limit how we process your information while maintaining necessary business functions.
To exercise these rights, simply email us at [email protected] with your request. We'll respond within 30 days and guide you through the process.
Data Security Measures
Protecting your information is fundamental to our business. We implement multiple layers of security:
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Encrypted storage systems with regular security updates
- Multi-factor authentication for team access
- Regular security audits and penetration testing
Operational Security
- Limited access based on job requirements
- Regular team training on data protection practices
- Secure disposal of hardware and data storage devices
- Incident response procedures for potential breaches
While we maintain industry-leading security practices, no system is completely immune to risks. We'll notify you promptly if any security incident affects your information.
Data Retention and Deletion
We keep your information only as long as necessary for business and legal purposes:
- Active Projects: Throughout project duration plus 90 days for support
- Completed Projects: Up to 3 years for reference and potential follow-up work
- Financial Records: 7 years as required by Taiwan business law
- Marketing Communications: Until you unsubscribe or request deletion
You can request earlier deletion of your information. We'll honor such requests unless legal or contractual obligations require retention.
Source code and proprietary technical information are typically deleted within 30 days of project completion unless you specifically request extended retention.
International Data Transfers
Our primary operations are based in Taiwan, but we may transfer data internationally when:
- Using cloud services with global infrastructure
- Collaborating with international team members or partners
- Working with clients who require specific geographic data storage
All international transfers include appropriate safeguards such as standard contractual clauses, adequacy decisions, or other approved mechanisms to protect your information.
Cookies and Tracking
Our website uses minimal tracking technologies to provide better service:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your choices and settings
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality but won't impact our core services.
Children's Privacy
Our services are designed for businesses and professional developers. We don't knowingly collect information from individuals under 16 years of age. If you believe we've inadvertently collected such information, please contact us immediately for removal.
Policy Updates
We review and update this privacy policy regularly to reflect changes in our practices and legal requirements. Significant changes will be communicated through:
- Email notification to active clients
- Prominent notice on our website
- Updates to the "Last Updated" date at the top of this policy
Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions or Concerns?
We're here to help you understand how we protect your information. Reach out anytime with questions about this policy or your privacy rights.